Shipping Policy
At 1More Online, we are committed to delivering your orders safely and as quickly as possible. Please review the shipping policy below for details on how we process and ship orders.
1. Order Processing Time
All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Charges and Delivery Timeframes
Shipping fees are calculated at checkout based on your delivery location and order weight. Estimated delivery times are as follows:
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Domestic orders: 3–7 business days
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International orders: 7–14 business days
Delivery times are estimates and may vary due to courier delays, customs processing, or unforeseen circumstances.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this information to track your shipment directly through the courier service.
4. Shipping Delays or Issues
While we strive to ensure timely delivery, 1More Online is not responsible for delays caused by courier services, customs authorities, or events beyond our control. However, our support team will assist you in resolving any delivery-related concerns.
5. Incorrect or Incomplete Address
Please ensure that all shipping details are accurate before placing your order. We are not responsible for lost, delayed, or returned shipments resulting from incorrect or incomplete address information.
6. Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
7. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will investigate the issue and coordinate with the shipping carrier to find a suitable resolution.
8. Contact Us
If you have any questions or concerns regarding shipping, please reach out to us: